Quack Job
Missing You

Dept. of Stupidity

ImagesI back up all the work from my MacBook Pro to an external hard drive. Like all things in my house, it stopped working - the backup that is.  Every day an ominous warning appears on my desk top. You haven't backed up your data in 63 days! 64 days! 65 days....

I called Apple Care for help.  The woman listened, asked me to again explain the problem, and then said she needed to reach out to a supervisor. About 10 minutes later she was back. 

This was her troubleshooting suggestion: wipe out the computer hard drive and try again.

"I'm sorry, can you repeat that?"

"Let's just start you with a clean hard drive."

"You want me to wipe out my computer's hard drive?


"Why would I want to do that? Years of work! I just told you, I can't back up anything."

"That's all we can suggest from here."

Maybe I'll try the Genius Bar next.




Joanne Dobson

There’s a metaphor in here, somewhere. I just wish I knew what it is.

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